Privacy Policy

Overview

Your Privacy

IMPACT Streetworks Solutions Ltd ("IMPACT", "we", "us", "our") respects your privacy and is committed to protecting any personal data you share with us. This policy explains what personal data we collect through this website, why we collect it, how we use it, and the rights you have over it.

This policy applies to impactsws.co.uk only. It does not cover any third-party websites you may reach through links on our site.

Who We Are

IMPACT Streetworks Solutions Ltd is the data controller responsible for your personal data. We are a company registered in England & Wales, Company No. 17265977.

You can contact us about anything in this policy at contact@impactsws.co.uk or on 0333 577 8228.

The Personal Data We Collect

We collect personal data in two ways:

• Information you give us directly. When you submit an enquiry through our contact form, we collect your company name, first name, email address, and any project details you choose to include in your message.
• Information collected automatically. Like most websites, we use Google Analytics to understand how visitors use our site — for example, which pages are viewed, how long visitors stay, and general location and device information derived from your IP address. This is gathered through cookies placed by Google Analytics, in aggregated and anonymised form.

We do not collect any special category data (such as health, financial or ID information) through this website, and our contact form does not knowingly collect data from children.

How We Use Your Data, and Our Lawful Basis

• To respond to your enquiry. We use the details you submit through our contact form to reply to you and discuss your Streetworks requirements. Our lawful basis is legitimate interests — responding to a business enquiry you have chosen to make — and, where relevant, taking steps at your request before entering into a contract with you.
• To understand and improve our website. We use aggregated, anonymised Google Analytics data to see how the site is used and where it can be improved. Our lawful basis is consent for non-essential analytics cookies (see Cookies, below) and our legitimate interest in running an effective website.

We do not use your data for automated decision-making or profiling, and we do not sell your personal data to anyone.

Cookies & Google Analytics

This website uses Google Analytics cookies to collect anonymised statistics about site visits — such as pages viewed and general visitor numbers — purely to help us understand and improve the site. This data is used in aggregate only; it is not used for advertising, remarketing or building profiles of individual visitors, and it is not shared with any third party for their own marketing purposes.

These cookies are only set if you accept them via the cookie banner shown when you first visit the site — if you decline, no analytics script runs and no analytics cookies are set. You can change your choice at any time using the "Cookie Settings" link in the footer of any page. See our Cookie Policy for the full list of cookies we use and more on how to manage them.

You can also adjust your browser's own cookie settings to block analytics cookies, or install Google's Analytics opt-out browser add-on. None of this will affect your ability to browse the site or contact us.

Who We Share Your Data With

We use a small number of trusted third-party services to run this website and process enquiries:

• Formspree, Inc. — processes and delivers the details submitted through our contact form to our email inbox. Formspree is based in the United States; personal data transferred there is protected by appropriate safeguards under UK data protection law.
• Google LLC (Google Analytics) — processes anonymised website usage statistics as described above.

We do not share your personal data with any other third party, and we never sell it.

How Long We Keep Your Data

We keep enquiry details for only as long as necessary to respond to you and to maintain reasonable business records of our correspondence, after which they are deleted. Analytics data is retained in line with Google Analytics' standard retention settings.

Keeping Your Data Secure

We take reasonable technical and organisational steps to protect the personal data we hold, and we only work with third-party services (such as Formspree and Google) that provide appropriate safeguards for the data they process on our behalf.

Your Rights

Under UK data protection law, you have the right to:

• Ask us what personal data we hold about you, and request a copy of it
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data, where there is no good reason for us to keep using it
• Object to, or ask us to restrict, how we use your data
• Withdraw consent at any time, where we are relying on consent (for example, analytics cookies)
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at contact@impactsws.co.uk. If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113 — though we'd appreciate the chance to put things right first.

Changes to This Policy

We may update this policy from time to time, for example if our website or the services we use change, or to reflect updates in data protection law. Any changes will be posted on this page with an updated revision date.